Privacy policy

Privacy Policy

Last Updated: August 2, 2026

This Privacy Policy describes how Nestura ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from nesturapets.store (the "Site"). Whether you are simply browsing or purchasing the CoolPaw Dog Mat and our other pet essentials, we are committed to protecting your privacy and ensuring your data is secure.

Information We Collect

When you interact with our Site, we collect two main types of information:

1. Device Information When you visit the Site, we automatically collect certain information about your device to help the site load accurately and optimize your browsing experience. This includes:

  • Information about your web browser and operating system

  • Your IP address and time zone

  • Some of the cookies installed on your device

  • Data on the individual web pages or products you view, and how you interact with the Site

2. Order Information When you make a purchase or attempt to make a purchase (such as ordering a CoolPaw Dog Mat), we collect specific information necessary to fulfill your order. This includes:

  • Your first and last name

  • Billing address and shipping address

  • Payment information (including credit card numbers or Express Checkout details)

  • Email address and phone number

How We Use Your Information

We use the Order Information we collect primarily to fulfill any orders placed through the Site. Additionally, we use this information to:

  • Process your transactions and arrange for shipping

  • Communicate with you regarding order confirmations, tracking updates, and customer support

  • Screen our orders for potential risk or fraud

  • Provide you with information, targeted advertising, or marketing communications relating to our products, provided this aligns with the preferences you have shared with us

Sharing Your Information

We share your personal information with trusted third parties who help us operate our business and use your data as described above:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: shopify.com/legal/privacy

  • Meta (Facebook/Instagram): We utilize Meta's advertising and analytics tools to deliver relevant ads and measure performance. These tools may collect information about your interactions with our advertisements.

  • Legal Compliance: We may also share your personal information to comply with applicable UK laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements, unless and until you ask us to erase this information.

Your Rights (UK GDPR)

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, transferred, or deleted. You also have the right to object to or restrict certain processing of your data.

If you would like to exercise any of these rights, please contact us at nesturapetsstore@gmail.com

Cookies

We use cookies and similar tracking technologies to operate and improve the Site, remember your preferences (such as items left in your cart), and understand how you navigate our store. You can manage, block, or delete your cookie preferences directly through your browser settings at any time.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

  • Email: nesturapetsstore@gmail.com

  • Phone: +44 7882 737026